The novel coronavirus has been a boon for the growing work-from-home trend, making millions of people into remote workers almost overnight as companies seek to continue operations amid the global pandemic. But while thats saving certain industries from certain doom, it may not be a positive move for workers and productivity.
I recently spoke on Zoom, of course with Nicholas Bloom, an economics professor at Stanford University, who has written extensively about working from home and who has been pretty bullish about its benefits. Famously, he conducted a two-year study of a major Chineses travel company that found working from home made employees more productive and less likely to quit. But now, with the coronavirus pandemic turning many more people into de facto remote workers, Bloom is less optimistic about the new inundation of working from home.
This interview has been lightly edited for clarity and brevity.
Tell me about your work-from-home study with Chinese travel company Ctrip.
So what we did in China is we took 1,000 people, and we asked them who wanted to work from home, and only 500 of them volunteered only half of the people up-front wanted to work from home. And after the end of the experiment, of the 500 that worked from home, quite a few changed their minds, and I think about 30 opted to come back in. Working from home actually worked well for the employees in China who chose to work from home: They were 13 percent more productive, and the quit rates halved.
So with coronavirus and lots of new people working from home, shouldnt that be a good thing?
Theres a couple of stings in the tail I think really dont work well for Covid-19. One is, all of these people in the China study volunteered to work from home, and they were doing an activity that was not team-based. They were booking telephone calls and speaking to people on the phone and doing data entry, so they dont need to work with other people. Secondly, they were working from home four days a week, but critically, on the fifth day they were coming into the office, and that was good to keep them tethered to the workplace.
So with Covid-19 you have a couple of things: One is theres no choice. Everyones being forced to work from home, whereas in China, only half of people even wanted to do it. And the half that didnt said it was very lonely and isolating. And then, finally, just the intensity. So I think coming in at least one day a week but typically two or three gets you connectivity to the workplace, helps with creativity. Most creativity is done in face-to-face environments. It encourages you to be ambitious and motivated. Full-time at home can be pretty miserable. Most people dont enjoy it, you know, week in week out.
Its a bit like exercise. Exercise goes from everything from a half an hour a week in the gym to full-on marathon training. Were, like, throwing the entire US into the exercise equivalent of full-on marathon training by sending people to work at home five days a week, all the time. And I suspect for most people, it isnt going to work well.
So what makes this different for productivity in your previous study was that people chose to work from home, and they still came into work sometimes. Anything else?
People were trained. They were set up, whereas now weve just been thrown in. Its like you join the army, then on day three youre told youre going to be parachute-jumping at lunchtime, and youre given a parachute and thrown out of the plane. No training, no preparation.
2020 is going to be the year of lost innovation
I mean, I understand the health reasons for doing it. Im not saying I would have done anything differently. I just am very pessimistic. I think its going to generate a massive long run of personal health and also economic costs.
Whats the economic cost?
Productivity now will be down dramatically. As a personal example, I have four kids and theyre at home, and Im struggling to get anything done. And its not just that, its also that motivation and creativity come from being around other people. So I find it hard to be creative and, honestly, find it hard to self-motivate myself if Im stuck in, you know, one room at home day in and day out.
So I think even if this all returns to normal, theres going to be a long-run cost. 2020 is going to be the year of lost innovation. If you look 10 years from now, theres going to be a hole in new patents and new products and new ideas and great inventions that just didnt happen in 2020, 2021. Think of scientists or engineers. How can they work properly at home? Theyre being sent home, but I suspect theyre really not being very constructive.
And the personal cost?
I worry about an explosion of mental health issues. Because youre isolating people at home all the time and removing them from social interactions, and thats going to lead to depression. Depression itself generates its not just mental health but physical health tends to do very badly.
A good place to look at this is studies of people that retire. Health typically goes down quite precipitously after they retire. And this is a very similar phenomenon. And its not really as stark because, in retirement, you go out and see your friends and play golf. Now weve got a much more extreme situation. I think were going to see an explosion of health issues from home-based working both mental health but also physical health.
Not everyone can work from home. Are we going to see an economic divide between those who can and cannot work from home?
There is a big divide. Typically, lower-paid jobs tend to be more manual and interpersonal and so theyre not going to work well. So I think youre going to find that higher-paid people can work from home. Lower-paid people are just going to lose income. So I think its going to increase inequality. And if you just look at the statistics, its hard actually to find many high-paid jobs that require permanent interaction. So doctors, dentists, pilots there arent many others actually. Most high-paid jobs you can do remotely for a while.
What other unintended consequences might we expect?
I think theres going to be potentially a gender divide. The rough hypothesis is if you just look at the jobs that women have tended to dominate, they tend to have a high degree of interpersonal relations, so its much more about face-to-face. So they tend to be more caring jobs or service jobs or management jobs or doctors. Theyre jobs about people dealing with other people. Whereas men traditionally have been in jobs that are more physically manual. They basically almost seem to be the inverse of the jobs women have been concentrated in.
The types of things that dont work well when youre working from home are, of course, going to be central to the jobs that are very heavy on interpersonal interactions. Though I guess health care is going to do well in the short run.
Have any advice for employers to make this swift transition to working from home better for employees?
The key advice is to recreate social contact using video conferencing, two ways. First, group interactions. For example, the whole group can meet for a 30-minute video chat at 11:00 every day to catch-up on their personal situation, chat about the news or life in general no work talk. Second, individual interactions. For example, every morning and every afternoon spend, 10 minutes video-talking individually to each of your employees. This is time-consuming but critical for keeping employees happy and productive through the next few months. In the longer run, it will build valuable loyalty by sticking with your employees through the good times and the bad times.
Original post:
How working from home during coronavirus affects productivity and mental health - Vox.com
- Mental Health - June 23rd, 2018 [June 23rd, 2018]
- Mental Health - Harvard Health - July 26th, 2018 [July 26th, 2018]
- Mental Health UK :: Home - July 26th, 2018 [July 26th, 2018]
- Mental Health : NPR - July 26th, 2018 [July 26th, 2018]
- Mental Health | Youth.gov - July 26th, 2018 [July 26th, 2018]
- Mental Health - Orange County, Florida - November 2nd, 2018 [November 2nd, 2018]
- Care Manager - Tarrytown, NY | MHA - November 3rd, 2018 [November 3rd, 2018]
- Home - Henderson Behavioral Health - November 16th, 2018 [November 16th, 2018]
- Adult Mental Health | Georgia Department of Behavioral ... - November 23rd, 2018 [November 23rd, 2018]
- A Digital Home - Mental Health Partners - November 23rd, 2018 [November 23rd, 2018]
- Mental Health | Health & Wellness - November 23rd, 2018 [November 23rd, 2018]
- Mental Health UK - Working together for everyone's mental ... - November 23rd, 2018 [November 23rd, 2018]
- Mental disorder - Wikipedia - December 20th, 2018 [December 20th, 2018]
- Mental Health | NCAA.org - The Official Site of the NCAA - December 26th, 2018 [December 26th, 2018]
- Home - SAMHSA Behavioral Health Treatment Services Locator - December 26th, 2018 [December 26th, 2018]
- Volunteers of America's Mental Health Services | Volunteers ... - December 26th, 2018 [December 26th, 2018]
- Mental Health CSG Justice Center - December 26th, 2018 [December 26th, 2018]
- WHO classifies 'gaming disorder' as mental health condition - CNN - December 26th, 2018 [December 26th, 2018]
- Adult Mental Health - December 26th, 2018 [December 26th, 2018]
- Mental health - Wikipedia - December 27th, 2018 [December 27th, 2018]
- What Is Mental Health? | MentalHealth.gov - December 27th, 2018 [December 27th, 2018]
- New York State Office of Mental Health - December 27th, 2018 [December 27th, 2018]
- Mental Health and Mental Disorders | Healthy People 2020 - January 1st, 2019 [January 1st, 2019]
- Mental Health - CHOC Children's - January 1st, 2019 [January 1st, 2019]
- Mental Health Care | Health.mil - January 1st, 2019 [January 1st, 2019]
- Outpatient Mental Health Facilities programs City of ... - January 2nd, 2019 [January 2nd, 2019]
- Mental and Behavioral Health - AAP.org - February 11th, 2019 [February 11th, 2019]
- Sleep and mental health - Harvard Health - February 11th, 2019 [February 11th, 2019]
- Mental Health: American Diabetes Association - February 11th, 2019 [February 11th, 2019]
- Mental Health Problem Symptoms, Causes and Effects - February 11th, 2019 [February 11th, 2019]
- Promoting Childrens Mental Health - AAP.org - February 11th, 2019 [February 11th, 2019]
- Ten Things You Can Do for Your Mental Health | University ... - February 11th, 2019 [February 11th, 2019]
- Mental Health | MS Department of Mental Health - February 11th, 2019 [February 11th, 2019]
- Mental Health Screening Tools | Screening 2 Supports - February 11th, 2019 [February 11th, 2019]
- What is mental health - February 11th, 2019 [February 11th, 2019]
- MS Department of Mental Health - February 11th, 2019 [February 11th, 2019]
- Mental Health Hotline | 24 Hour Mental Health & Illness Helpline - February 12th, 2019 [February 12th, 2019]
- 50 Mental Health Quotes for Happiness and Success (2019) - February 12th, 2019 [February 12th, 2019]
- Mental illness - Symptoms and causes - Mayo Clinic - February 21st, 2019 [February 21st, 2019]
- Home Page | Department of Mental Health - March 8th, 2019 [March 8th, 2019]
- Mental Disorders: MedlinePlus - March 23rd, 2019 [March 23rd, 2019]
- Mental Health | Healthy People 2020 - March 23rd, 2019 [March 23rd, 2019]
- Health - lds.org - April 13th, 2019 [April 13th, 2019]
- Mental Health | ADA - September 11th, 2019 [September 11th, 2019]
- Faces of Loudoun: Mental Illness Just Means I Need Help Now and Then - Loudoun Now - September 27th, 2019 [September 27th, 2019]
- Youth mental health work more important than ever after tornadoes, shooting - Dayton Daily News - September 27th, 2019 [September 27th, 2019]
- BOMBARDED Part 3: Mental health struggles weigh heavily on LGBTQ+ youth - Keizertimes - September 27th, 2019 [September 27th, 2019]
- The Uses and Abuses of the Term Mental Illness - National Review - September 27th, 2019 [September 27th, 2019]
- Natures Role in Mental Illness: Prevention or Treatment? - Psychology Today - September 27th, 2019 [September 27th, 2019]
- Meghan Markle Says There Is a Global Consciousness Crisis Regarding Mental Health - TownandCountrymag.com - September 27th, 2019 [September 27th, 2019]
- Letter from the Editor: Michigans mental health crisis is affecting all of us. Something must be done - MLive.com - September 27th, 2019 [September 27th, 2019]
- Voices For Mental Health: Clodagh, on how Ireland has changed its perspective on mental health #NowWereTalking - hotpress.com - September 27th, 2019 [September 27th, 2019]
- Timberlake Jr. High teacher's focus on mental health earns her Idaho Teacher of the Year award - KXLY Spokane - September 27th, 2019 [September 27th, 2019]
- New rule could leave tens of thousands in Michigan without their mental-health counselor - MLive.com - September 27th, 2019 [September 27th, 2019]
- Lawmakers and law enforcement officials push for more mental health beds in northwest Wisconsin - WEAU - September 27th, 2019 [September 27th, 2019]
- One Way to Think About Mental Health: Zero-Proof Cocktails - Houstonia Magazine - September 27th, 2019 [September 27th, 2019]
- Evaluating Jumaane Williams' proposal to reform mental health crisis response - City & State - September 27th, 2019 [September 27th, 2019]
- How to talk to children about their mental health - TODAY - September 27th, 2019 [September 27th, 2019]
- NC bill aimed at providing more mental health resources in schools - WSOC Charlotte - September 27th, 2019 [September 27th, 2019]
- Northeastern University researcher studies the use of social robots in mental health and well-being research - News@Northeastern - September 27th, 2019 [September 27th, 2019]
- 'The way universities are run is making us ill': inside the student mental health crisis - The Guardian - September 27th, 2019 [September 27th, 2019]
- TC's Greg Epstein and Kate Clark talk mental health startups and the 'Cult of the Founder' - TechCrunch - September 27th, 2019 [September 27th, 2019]
- Key resources: Shining light on mental health in New Hampshire - WMUR Manchester - September 27th, 2019 [September 27th, 2019]
- Mental-health issues hit home for lots of Michigan families. Including mine. - MLive.com - September 27th, 2019 [September 27th, 2019]
- Voices For Mental Health: Kano, on telling his truth - hotpress.com - October 3rd, 2019 [October 3rd, 2019]
- See which Michigan counties have highest, lowest ratio of mental-health providers - MLive.com - October 3rd, 2019 [October 3rd, 2019]
- The Politician: why the Netflix show is being criticised by mental health charities - iNews - October 3rd, 2019 [October 3rd, 2019]
- In survey of working women in Japan with mental health issues, a third blame harassment at work - The Japan Times - October 3rd, 2019 [October 3rd, 2019]
- Brexit is affecting our mental health, warn doctors - cosmopolitan.com - October 3rd, 2019 [October 3rd, 2019]
- Odd Socks Day helps to tackle stigma and discrimination around mental health - The Sector - October 3rd, 2019 [October 3rd, 2019]
- Statehouse Online: Rep. Puppolo advocates for mental health and education funding - WWLP.com - October 3rd, 2019 [October 3rd, 2019]
- Living By The Coast May Be Better For Your Mental Health, Study Finds - CBS Boston - October 3rd, 2019 [October 3rd, 2019]
- Jumaane Williams: De Blasio and McCray have failed on mental health crisis - New York Post - October 3rd, 2019 [October 3rd, 2019]
- Family of accused Woodfield Mall driver says his mental health is to blame, not terrorism - WGN TV Chicago - October 3rd, 2019 [October 3rd, 2019]
- Supes Haney And Ronen Unveil Sweeping Mental Health Bill, Mayor Is Quick To Oppose It - SFist - October 3rd, 2019 [October 3rd, 2019]
- Discord in SF City Hall over ambitious mental health system overhaul - Mission Local - October 3rd, 2019 [October 3rd, 2019]
- Your Mental Health and Your Work - Harvard Business Review - October 3rd, 2019 [October 3rd, 2019]
- Mental health and the court system - WCBI - October 3rd, 2019 [October 3rd, 2019]
- Artists to work on mural downtown in support of mental health - pacificsandiego.com - October 3rd, 2019 [October 3rd, 2019]
- Providence St. Patrick Hospital How to know if you have a mental illness? - KPAX-TV - October 3rd, 2019 [October 3rd, 2019]